Repair & Maintenance Services
We’re committed to providing premium printer repairs around Australia, for all of our clients. We don’t just sell and lease printers, we supply an on-site printer maintenance service.
Our fully accredited service team have many years of experience in the Office Automation Industry and all of our technicians have regular ongoing training from the manufacturers to ensure that they are up to date with the latest technology.
As a fully accredited warranty provider for Ricoh, Canon and other top brands, you can be confident that your equipment will be covered by the Manufacturer’s Warranty after a full copier or printer repair service with us. APS Solutions can help with Kyocera printer repairs, Ricoh photocopier repairs, Fuji Xerox printer repairs and more all from our Melbourne location.
OUR BRANDS
APS Solutions full automated printer servicing in Melbourne includes:
Automated Meter Reading
APS Solutions IT will monitor each device so that you do not have to supply meter readings each month.
Automated Consumables
APS Solutions IT will set up an adjustable threshold so that Toner is ordered automatically.
Automated Preventative Maintenance
APS Solutions will monitor your device and service will be driven by actual usage.
Order Placement and Tracking
You and APS Solutions IT can track and check the progress of toner orders and service calls.
Choose APS Solutions for print and photocopier repairs in Melbourne
Account Reporting – You’ll be supplied a Web Portal to check your device status and view reports. This aid’s in planning for future fleet needs as well as it can be reviewed and implemented with ease.
Security of Information – All communication on site is encrypted and directly communicated to APS Solutions IT data facility only.
APS Solutions Managed Print Solutions provide the next level of proactive device management, coordinating monthly accounting processes with consumable and service delivery. With our photocopier repair services, you’re guaranteed to save on both time and money as we offer cheap printer maintenance contract pricing for all of our clients.
The process for continuous improvement to ensure your photocopier repair services are improved from a quality, service delivery and cost perspective normally emanate from the quarterly review process, and from the general business improvements that we are able to make and pass onto our customers.
Transition and Training Services
For the new equipment installation our customers nominate key operators for all equipment. The key operator will perform in-house maintenance of print devices; i.e. cleaning glass, loading toner, clearing isolated paper jams. The key operator will be the prime contact for the purpose of training and co-ordinating with APS Solutions Office Systems and all requests for support.
APS Solutions Office Systems will ensure that adequate levels of training are provided to Authorised Persons so that regular users of the equipment can:
Maximise the use of all the features of the equipment
Avoid operator-generated faults
Avoid causing damage to equipment or needless wastage of materials
Acquire the skills to clear the simpler machine faults and stoppages
INITIAL SETUP
All technicians are fully trained experts on all products. Each technician is graded according to technical ability, experience and attitude.
To assist the technicians when the new equipment is installed we will require IT personnel to be on-site to help set up the following network configuration on the device:
Included as part of the overall Managed Print Service are the following:
Scan to email
Delivery, installation and key operator training
Address book
Network installation
Password protect printing
Priority printing over copying